SETUP GUIDE

Check list

Service hours
Setup Service will be reserved for 4 hours. The time limit includes the setup, party time and breakdown. A setup takes about 1hr to 1hr 30 minutes. Breakdown takes about 30 minutes. If you need additional time, please let us now in advance. We can discuss the setup schedule also. 
Additional fees ($100/HR) may apply for additional party time.

Auxiliary Service fee
If you or your venue does not provide parking spaces(2 vehicle spots) for the event, there may be parking fees. ($35/event)
A difficult the accessibility may cause an auxiliary service fee for example an inaccessible driveway, no elevator and just stairs to access when your space is upper /lower area. We will have a tour the venue to estimate in this case. (Typically 5-10% of Total amount)

Fresh Flower Arrangements and Centerpieces options

Fresh flower arrangement is replacement for artificial selections. 

We select the types and style by season and availability.  Customer can not limit the type of flowers and design.

Travel Fee

Please contact us for the travel fee if your location is in outside of the service area.
Please check out our service Map.      ->> Click Here
The travel fee is $3 per additional miles from the borderline of the service area.
(All travel distances are measured in round trip driving miles using the default Google Maps.)

Payment

We accept Visa, Master Card, Discover, American Express, PayPal, Cash app, Venmo and Crypto payment(BTC,ETH) .
A full payment of the rental plan required when you reserve a date.

Chookha Setup Service Terms and Conditions
  1. Fill out the Reservation form on the Reserve Page.

  2. We send you a confirmation about the reservation ( Parties are booked on a first come first serve basis. Please reserve your package 1-2 month in advance to secure your reservation. If the date you requested is not available, we will let you know of any alternative dates and time we have available.)

  3. After you confirm your reservation, we send you an invoice to make a payment. We require 50% down to reserve the setup services and remaining balance due two weeks before the event date. We accept Visa, Master Card, Discover, American Express, PayPal and any other money transfer apps. Your payments acknowledge that you accept the terms and conditions of our Reservation, Cancellation and Return policy. Once we receive the payment, your setup package is officially booked.

  4. Setup Service will be reserved for 4 hours. The time limit includes the setup, party time and breakdown. If you need additional time, please let us now in advance. We can discuss the setup schedule also. Additional fees may apply for additional party time.

  5. If your location is outside of the service map,  there will be an additional fee for travel.

  6. Cancellation ; To avoid additional charges, we require at least 31 days advance notice if you need to cancel your service. If you cancel within 30-15 days of your reserved date, you will be refunded 50% of your payment. If you cancel within 14 days of your event date, you will be responsible for 100% of the service price. (refund is not available) Any Party no reschedule will be subject to our cancellation policy. If there is any work done during the processing time, 100% refund is not available. 

  7. Inclement weather/illness cancellation are handle on a case by case basis. We reserve the right to reschedule your party. If you choose to cancel the party due to severe weather or illness, please remember your refund is not available. (within 14 days of your event day) The service must be reschedule. We cannot guarantee the new day/time you would want but we will work with you to reschedule your party for an alternate date. Chookha reserves the right to decline outdoor service in the event of inclement weather. Client is responsible for providing an alternate nearby location in the event of inclement weather. 

  8. Force Majeure, Illness, Unexpected events ; Chookha will not be liable to Client under any circumstances if its performance is prevented or impaired due to war, insurrection, strikes, walk- outs, riots, fire, acts of God, including adverse weather conditions and earthquakes, shortages or unavailability of labor or materials, laws or governmental restrictions which conflict with the terms of this Agreement, or any other matter beyond the reasonable control of Chookha llc.  If Chookha cannot be perform in time for the Event due to illness, personal circumstances, we shall promptly return to Client all fees previously paid by Client, and shall then have no further liability with respect to this Agreement. 

  9. We reserve the right to change the terms and conditions without notice.

1. Fill out the form

2. Confirm & Payment

3. Design

4. Party & Enjoy

100%   Refund / Before 31 days*

50%     Refund / Before 30~15 days*

0%       Refund / Before 14~the day

* If there is any work/design done during the time,

the refund is available after the deductions of the work/service fee

Cancellation